Frequently Asked Questions
Resale Info:
If you need to order a resale certificate or questionnaire, please visit Community Archives at https://marketplace.communityarchives.com/login For any issues registering on the site or placing an order please call (833) 462-3627.
Homeowners with question regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855)289-6007.
Utilities
Water, https://www.texaswater.net/
Electric: https://www.oncor.com/content/oncorwww/us/en/home/contact-us.html
Gas: Atmos Energy: Customer Service: (888) 286-6700
Financial
- What is my balance?
Only after your account is setup and you have received a Welcome Letter with your Account # (3 to 5 weeks after closing), you can view your account balance by logging in to TownSq.
Email info@goodwintx.com (include your address) if you are unsure of your login credentials. You may request help with login credentials, balance and payment information by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ASAC) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq (subject to processing fees).
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee per payment.
What is my property code?
Your Property Code is (ASAC)
What is the Management ID?
6587
When is my assessment due?
Monthly, due on the 1st. Subject to late fees and delinquency processing fees. (dues - $180/month)
Are there any fees associated with online payments?
- When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. Include address in email.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. Please always include your address so they can more quickly assist you.
How do I update my Western Alliance payment information? (Should only apply to members prior to 2020)
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
*Western Alliance charges a $1.95 processing fee for each one-time e-check payment.
